The biggest problem in the visa advisory industry is unrealistic promises. On this page we set out plainly the principles that lead you to an informed decision.
We do not give guarantees
No advisory company can guarantee visa approval. An applicant who sees phrases such as "100% visa" or "certain approval" should be careful. We only ensure your file is strong, complete and consistent.
Document honesty
- We do not use forged, altered or untruthful documents.
- We do not prepare files by depositing temporary bank balances ("inflating an account"); consulates detect this practice and it can result in years of refusal or bans.
- We verify the accuracy of invitations, reservations and insurance documents.
Fee transparency
The advisory fee, consulate fee, application-centre service charge, translation and courier costs are stated separately in the written contract. You pay consulate fees directly to the relevant body; we add no commission to any fee.
Refunds
If you withdraw from the advisory before the file is prepared we refund 80% of the package fee. A refusal after the file is prepared does not entitle you to a refund of the advisory fee, but a free first appeal or reapplication review is given.
Complaints
You can write your dissatisfaction to etik@muhurvize.com; every submission is answered within three working days.
How do we protect your file?
Our ethical principles are more than promises made outwardly. Every file is checked by two advisers; the manager reviews every refused file at a monthly meeting and updates document lists with the lessons learned. Access rights to the customer panel are logged.