When you buy an advisory package a file is opened in your name and your customer panel access details are sent by email. Every file in the panel is divided into stages according to country and visa type.
Stages
- Pre-assessment and contract: your profile is reviewed and a written roadmap and fee items are shared.
- Document collection: a personalised document list opens. You upload documents from the panel and follow missing items through status badges.
- File preparation: the application form, cover letter, itinerary and necessary translations are prepared and sent to you for a final check.
- Appointment and application: a biometric appointment is booked and a preparation note is shared for the day.
- Result and delivery: the consulate decision is logged in the panel and your passport is delivered.
Document upload and security
In the panel you can upload your passport, bank statement and other papers as PDF or JPG (10 MB per file). Documents are stored in an encrypted environment and only the adviser and managers handling your file can access them. Sensitive documents are deleted 30 days after the application ends.
Messaging
You can write to your adviser through the panel and see date and time changes instantly. In urgent cases our WhatsApp line is open on weekdays 09:00-18:30.
Time estimates
The estimated completion date for each stage is shown in the panel. Consulate processing times can change; if there is a delay you are informed through the panel.