Frequently Asked Questions
Find answers to your questions here
Do you guarantee visas?
No. Only the consulate of the relevant country decides on a visa; no advisory company can guarantee approval. We make sure your file is complete, consistent and correctly presented.
What does the advisory fee include?
Pre-assessment, a personalised document list, file organisation, form completion, appointment tracking and a preparation note for application day are included. Consulate fees, application-centre service charges, sworn translation, notary and courier costs are separate.
Is the fee refunded if the visa is refused?
If you withdraw before the file is prepared, 80% of the package fee is refunded. If a refusal comes after the file is prepared the advisory fee is not refunded, but a free refusal analysis and reapplication strategy call is offered.
How long does a Schengen visa take?
On average 15 working days; it can stretch to 30 in busy periods and up to 45 if documents are missing. Appointment waiting time is added to this. We recommend applying at least two to three months before travel.
My visa was refused before; can I apply again?
Yes. What matters is understanding the refusal reason correctly and resolving it. Upload your refusal letter and we will assess in writing whether an appeal or a strengthened new application is the better route.
How do I track my application status?
When you buy an advisory package your customer panel access opens. You follow the document collection, file preparation, appointment, application and result stages, upload documents and message your adviser in the panel.
Are my personal documents safe?
Your documents are stored in an encrypted environment and only the team handling your file can access them. Under the KVKK, sensitive documents are deleted within 30 days after the application ends.
Do children need a separate application?
Yes; every individual needs their own passport and application. For children under 18 you need parental consent, a birth certificate and, when travelling with one parent, the other parent's notarised permission.
What should I do if my bank balance is insufficient?
The best course is to postpone the application and keep the account active for a few months. If necessary you may obtain a sponsor letter from a first-degree relative. We do not recommend temporarily depositing money to inflate the account; consulates detect it.
Can we meet online?
Yes. Select the "Online consultation" service on the appointment page to schedule a video call. The pre-assessment call is free.
Could not find your answer?
Our expert team will be happy to help you.